Custom Dashboard to Manage Customer Reviews
Manage your customer reviews from within your custom dashboard. Sending a customer a request to write a review is as easy as entering their name and mobile phone number and/or email. You can also track who has clicked on the button to write review. The system automatically follows up with those who don’t, reminding them to take a minute to write a review. You can also offer coupon incentives to help them remember to write a positive review for your company.
Automatically Monitor Your Review Sites
When you tie your dashboard with the major rating and review sites such as Google+, Facebook, Avvo, Yelp, Local.com, Foursquare and many others, you will be able to see reviews that have been posted about your business. You will see any new reviews posted within your dashboard as well as receive an email and/or text message alert whenever a new review or rating has been identified by the portal.
Real Time SMS Alerts for Reviews
Automatically Receive an SMS Text When You’ve Received a Review
Stay aware of your recent customer reviews and feedback right as they occur. The Portal software will instantly notify you by sending an SMS text message, guaranteeing that you will always be monitoring the status of your business reviews. This feature will enable you to quickly address a customer’s concern at the moment it happens. This helps you quickly address an issue before they decide to write a negative online review and can help you retain customer goodwill.
Real Time Review Alerts via Email
You can immediately see the rating and receive a full report of the most current reviews and feedback in your portal window or in your email via your mobile device when you are out of the office. You can specify who will receive the email alerts, and what information they receive which includes the customer’s name, the rating they gave, their contact information, and their feedback. This can also help to be positive motivation for all of your employees whenever a fresh 5 star review is received.
Specify Which Employees or Staff Receive Email Notifications
Do you want to make sure that everyone in your company is aware of the latest reviews as well? All you need to do is add their email to the list of notifications in the portal window and each will receive an email alert whenever a new review is left. You can specify department managers or other specific members of staff to receive the alerts.
Negative Review and Feedback Management Processing
Any negative reviews & feedback are immediately flagged to make sure that you can resolve the issue with your customer in real time. This process enables staff to take any appropriate corrective action to address any customer concerns as soon as possible. You can review that customer’s historical information so that an accurate and timely response can be effectively given.