Getting great reviews has never been so fun.
Custom Dashboard to Manage Customer Reviews
Manage your customer reviews from within your custom dashboard. Sending a customer a request to write a review is as easy as entering their name and mobile phone number and/or email. You can also track who has clicked on the button to write review. The system automatically follows up with those who don’t, reminding them to take a minute to write a review. You can also offer coupon incentives to help them remember to write a positive review for your company.
Automatically Monitor Your Review Sites
With your dashboard integrated with the major rating and review sites such as Google+, Facebook, Avvo, Yelp, Local.com, Foursquare and many others, you will be able to see reviews that have been posted about your business. You will see any new reviews posted within your dashboard as well as receive an email and/or text message alert whenever a new review or rating has been identified by the portal. Comments on reviews can be made right from the dashboard, saving time and effort of having to change to each review site to make replies.
Custom SMS Requests for Reviews
Identify your business by customizing the SMS request
When a client or customer receives an SMS text request for a review, they will immediately be able to identify that the request came from your business by the logo included with the request. This leads to an increase in response rates because they immediately know who sent them the because they recognize your branding.
Real Time Review Alerts via Email
You can immediately see the rating and receive a full report of the most current reviews and feedback in your portal window or in your email via your mobile device when you are out of the office. You can specify who will receive the email alerts, and what information they receive which includes the customer’s name, the rating they gave, their contact information, and their feedback. This can also help to be positive motivation for all of your employees whenever a fresh 5 star review is received.
Add employees or staff members as managers
Do you want to make sure that everyone in your company is aware of the latest reviews as well? All you need to do is add their email to the list of notifications in the portal window and each will receive an email alert whenever a new review is left. You can specify department managers or other specific members of staff to receive the alerts.
Negative Review and Feedback Management Processing
Any negative reviews & feedback are immediately flagged to make sure that you can resolve the issue with your customer in real time. This process enables staff to take any appropriate corrective action to address any customer concerns as soon as possible to avoid having the issue escalated to a public review site. You can review that customer’s historical information so that an accurate and timely response can be effectively given. You can reply to any feedback right from the dashboard.